Who We Are
This website is operated by The St Helens Agent, a property sourcing and investment agency based in St Helens, Merseyside, run by Liam.
We are the data controller for the personal information collected through this website. This means we decide how and why your data is used, and we are responsible for keeping it safe.
If you have any questions about how we handle your data, you can contact us at liam@thesthelensagent.co.uk.
What We Collect
When you submit a callback request or contact form on this website, we collect the following personal information:
- Your name (first and last)
- Phone number
- Email address
- Your area of interest (property sourcing, investment, project management)
- Budget (if provided)
- Any additional message you choose to include
We do not collect any sensitive personal data (such as financial records, identification documents, or health information) through this website.
How We Use Your Information
We use the information you submit solely to:
- Respond to your enquiry and arrange a callback or consultation
- Provide you with information about property sourcing and investment services relevant to your request
- Follow up on your enquiry where appropriate
We will never use your information for unsolicited marketing, and we will never sell, rent, or pass your details to third parties for their own marketing purposes.
Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
- Legitimate interests — processing your enquiry and responding to you is a legitimate business interest, and it is what you would reasonably expect when submitting a contact form.
- Contract — if you proceed to use our services, processing your data is necessary to fulfil our obligations to you.
Sharing Your Data
Your data is not sold or shared with third parties for marketing. However, we do use the following trusted third-party service to process form submissions:
- Web3Forms (web3forms.com) — this service securely transmits your form submission to our email inbox. Web3Forms processes data in accordance with their own privacy policy and does not store your data after transmission.
We may also be required to disclose your information if required by law, such as in response to a court order or regulatory requirement.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected:
- If your enquiry does not lead to a business relationship, we will retain your details for up to 12 months in case you get back in touch.
- If we work together, we will retain relevant records for up to 6 years in line with standard business and legal requirements.
You can request deletion of your data at any time by contacting us (see below).
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct any inaccurate or incomplete data.
- Right to erasure — you can ask us to delete your personal data, subject to legal obligations.
- Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
- Right to object — you can object to our processing of your data where we rely on legitimate interests.
- Right to data portability — you can request your data in a structured, machine-readable format.
To exercise any of these rights, email us at liam@thesthelensagent.co.uk. We will respond within 30 days. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website does not currently use cookies for tracking or analytics purposes. If this changes, this policy will be updated accordingly.